New channels for users = New channels for business insights. Web Chat, Email, Teams, Skype for Business, Improve business processes and customer interactions with analytics and machine learning.A new employee welcome pack, ask for support, open an incident, request status, request service catalog item. Simplify the end user experience for common business processes.There are lot of platforms you can use to build and host your Bot or IA, but just focusing on technology and tools will not bring enough value, here are a few ideas to delight users and customers with a great Bot experience, focusing in business value and the integration possibilities with the existing end user services investments.īy 2019, 40% of enterprises will be actively using chatbots to facilitate business processes using natural-language interaction -Gartner Smart companies are building teams and task forces across multiple divisions and technologies, they are evolving the way that users collaborate and how them interact with the services, Bots and AI in the enterprise will increase user productivity automating common interactions by using a real-time service wherever channel they use.
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Artificial Intelligence will tell us how to optimize a complex business processes, think about IA and Bot as a base for a strong collaborative workplace environment, wherever you are or whatever device you use, making our work easier and better.
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